The Online Peer Mediation Platform is pleased to offer our first free webinar of 2018! Join Pattie Porter, President of Conflict Connections, as she discusses the conflict coaching process.
Pattie Porter is President of Conflict Connections®, Inc., a small woman-owned business located in San Antonio, Texas. In 1994, Pattie's journey began to assist people manage and resolve conflict in their lives and work. Thousands of employees including work teams and senior leadership learned through training , education and coaching how to release their angst and move forward with more productive relationships and constructive action steps. Pattie's experiences services and training span federal and state governmental agencies, mid-to-large size corporations, family businesses, and higher education institutions throughout the United States and internationally.
Pattie earned her Master's of Social Work (MSW) degree at Delaware State University and holds her license as a clinical social worker (LCSW) in Texas. Pattie also holds the following credentials and certifications in the dispute resolution field.
The webinar covers the following topics:
What is conflict coaching? (e.g. definition)
How can conflict coaching be used to assist clients? (before, during or after a conflict event)
What key principles guide conflict coaches? (e.g. self-determination, not giving advice, facilitative)
How is conflict coaching different from mediation and therapy?
What does it mean to be conflict competent?
What does the CINERGY conflict management coaching model look like (e.g. Introduce the 7 stages)
Provide a case example
Q and A time
Link for registration: